Cancellation and refunds | OfertPilot

The trial

You can try the platform for 14 days, with no card required. When the trial ends, data already entered stays available; it is not deleted automatically. If the operator later enables a write lock after the trial, you can still read your data and return to a plan without losing history.

Cancelling a paid subscription Requires legal review

When online billing is active, you will be able to cancel from the in-app billing area or by writing to contact@ofertpilot.ro. Cancellation takes effect at the end of the period already billed, unless the terms shown at checkout say otherwise.

• Until a payment processor is enabled, no automatic card charges are collected. Any payment agreed directly with the operator is confirmed in writing.
• There is no returns process for physical goods, because the service is digital.

Refunds and withdrawal Requires legal review

The exact refund rules, including whether and how a consumer withdrawal right applies to a digital service started at the user’s request, and how professional B2B customers are treated, must be legally validated by the operator before live payments are enabled.

• If a refund is due, it is made by the original payment method or another agreed method after the payment is verified.
• Taxes already remitted, if any, are handled under the applicable tax rules.

What happens to your data

Cancelling or reaching the end of the trial does not automatically delete your catalog, customers or quotes. You can export data from the app and request account deletion, subject to legal retention duties and the organization-owner role.

• Questions: contact@ofertpilot.ro or 0791 367 473.